Dynamic Support

DELL SonicWall Dynamic Support
Product Overview : DELL SonicWALL Dynamic Support offers customers mission-critical support. The SonicWALL Focused Technical Support service is designed to provide the highest quality, most responsive support services available in the industry.	Features and Benefits : With DELL SonicWALL DynamicSupport, your network has expert support Numerous support methods 24x7 or 8x5 availability Expert professional support

SUMMARY

There are thousands of well-known threats to your network already in existence. And new ones are launched every day. To keep your network safe, your security and data protection solutions have to be every bit as dynamic as the threats they’re guarding against. That’s where DELL SonicWALL® network security and data protection solutions and on-going services come in. With them, your network will be protected against the ever-changing world of cyber crime. And our wide range of services can be tailored to suit your unique needs, helping you prepare, manage and update your network security infrastructure.

FEATURES

> Subscription to firmware updates and upgrades

> Access to telephone, email and Web-based technical support

> Advance Exchange hardware replacement in the event of failure

> Subscription to SonicWALL Service Bulletins

> Access to electronic support tools and discussion groups

Overview

This premium support offering includes a comprehensive suite of proactive services, all of which are managed by a designated SonicWALL Security Engineer (SSE) who understands your technical requirements and your business. Focused Technical Support customers have immediate access to subject matter experts (SMEs) and a fast-track into SonicWALL product management for enhanced escalation and new feature processing. Just as important, the relationships that develop within the service mean that customers often influence SonicWALL’s roadmap through our Customer-Linked Innovation and Commercialization (CLIC) process.

Finally, support is only as good as the person providing it. So all of SonicWALL’s support professionals are extremely knowledgable on every SonicWALL solution and have years of experience in networking and network security. And they’re backed up by best-in-class tools and processes, ensuring you get quick and accurate resolution to your problem.