Virtual Assist

DELL SonicWall Virtual Assist

Product Overview : DELL SonicWALL Virtual Assist and Virtual Access offers network administrators a comprehensive support solution that improves customer satisfaction and support staff productivity by easing remote system troubleshooting and speeding time-to-resolution on outstanding help desk trouble tickets as well as supporting flexible teleworking and managed services initiatives, and lowering overhead costs by streamlining distributed application system deployments, operations, upgrades, administration and maintenance.

Features and Benefits : With the DELL SonicWALL Virtual Access offers a complete simple, easy-to-use support package. Ease of Use Complete support package Diagnostic capability Simple integration into existing systems

SUMMARY

DELL SonicWALL® Virtual Assist is a remote support tool that enables a technician to assume control of a customer’s PC or laptop for the purpose of providing remote technical assistance. With the customer’s permission, the technician can gain instant access to a computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed “fat” client.

FEATURES

> Anywhere, anytime remote PC control

> Thin client connectivity

> Virtual Assist chat functionality

> File transfer capability

> Tight integration with existing authentication infrastructure

> Diagnostic capability

> Logging and reporting functionality

> Personalized customer Web portal

> Easy-to-use Virtual Assist technician standalone client

> Integration with SSL VPN administrative interface

> 256-bit AES SSL encryption

> Seamless integration of the SSL VPN appliance behind virtually any firewall

Overview

SonicWALL Virtual Access is a remote PC control tool that enables authorized end users to gain secure remote access to their unattended Windows-based computers from anywhere. Users simply need to install the Virtual Access agent onto a Windows PC with Internet access and, as long as that PC has a connection to the SonicWALL SSL VPN, the user can connect to that PC from anywhere they have an Internet connection. This is especially useful for remote employees who have the need to connect back to a home office computer or small branch office PC that is not normally connected to the LAN.