- Services
Tekdata Launch Installation Assistance Packs (I.A.P)
The IAP is a telephone based service designed to assist engineers whilst installing and configuring SonicWALL solutions. This service covers all UTM Firewalls, CDP, SSL-Secure Remote Access and Email Security product sets. It has been designed to help all skill levels, from a technician who is new to SonicWALL and needs to get going, to experienced engineers that may need help with some of the more advanced configuration options SonicWALL devices have to offer.
Tekdata has over 40 years of in house experience supporting and assisting resellers with SonicWALL equipment and services, when using our assistance service we are confident we can help make your SonicWALL installations a more efficient, easier and educational experience.
How does it work?
When ordering your SonicWALL appliances simply order an Installation Assistance Pack*. At the time of ordering we will take your engineers contact details, our team will then call your engineer to book the installation. At the specified time and date we then call you and help carry out the installation and configuration.
* IAP can also be ordered after the purchase of SonicWALL equipment.
What do You Get?
- A pre-booked timed telephone appointment, we call you. (9.00am to 5.30pm)
- A dedicated, experienced and professional engineer to assist you.
- Up to 2 hours of telephone time.
- Logging of the work done, for future reference.
- Professional post installation checks to ensure your SonicWALL product is functioning correctly and to its optimum performance levels.
- Peace of mind your customer is secured.
For more information on IAP's then please call us on 01782 665 524
Other Professional Services
Our range of professional services are designed to help you maximise your business and assist you with understanding new products as they become available. Our Professional Services are provided by our qualified and experienced team.
We can provide:
Pre Sales Support
If you need assistance to help you win a sale then we may be able to help. Subject to discussion we can arrange pre sales technical advice, customer visits, Proof of Concept equipment, training and more. We want to help you get that next deal.
Training
As an accredited training centre for SonicWALL, DBAM and VASCO we can provide a range of courses at a choice of locations. We can also assist with sales training at your offices subject to prior agreement.
Installations
We want to help you with installations. We realise that many new products are complex to install but we also understand that you want to earn revenue for installations. In order to help you we are able to offer assisted installations whereby we will accompany you on an installation and provide on the job training. This will help you learn the ropes and make installation easier for you in the future.
Post Sales Support
Our in house technical team can provide technical post sales support for all of the products that we sell.
For more detailed information please contact:
Brandon Madeley – This e-mail address is being protected from spambots. You need JavaScript enabled to view it , 07776 177475
Carl Holt – This e-mail address is being protected from spambots. You need JavaScript enabled to view it , 07717 894048
